Chuck E. Cheese

Reviews

• Angel E.

  star star star star star_border 7 June 2026

  I havent been to chuckie in a while. Its pretty pricey but I guess its the atmosphere. The food was good. The staff is a bit lax and needs more organization but thats just a quick fix because after a small misunderstanding with our table, the GM was very professional and personable so it was an easy fix. My 1yr old had her first visit and wore herself out with the fun kid games. Overall still a good place.

• Sara B.

  star star star star_border star_border 4 June 2026

  The staff is so friendy. But the new general manager needs to be replaced or encouraged to not speak with people!! He has no people skills. He does not know how to talk to people. We complimented our favorite girl Tyran to the manager and he said "ya well you guys see one thing and i see another. She has a lot of things to improve on".  Myself and another patron who also complimented her, let him know how inappropriate his response was. He later approached me. I told him i was there having a good time with my family. He continued to talk about other issues with his staff. I was not there for that! He should not be represnting a family fun spot.
  Joe....please be quite or go in the back and fix all the things you say need to be fixed with the staff that stayed after you got there to fix all the things you verbalized were wrong with the Joliet chucky cheese.

• Mary S.

  star star star_border star_border star_border 29 May 2026

  The pizza is good and the games work fine but the service is terrible. They are constantly understaffed, Long lines to get your hand stamped for admittance long lines to purchase food and gameplay and extremely long lines at the ticket counter. Half the time the mouse doesn't even come out and do the ticket splash and they still play the song to get all the kids I am top only for them to be let down. That being said, the staff that works there is seemingly doing the best they can but whoever runs this particular branch need to bite the bullet and hire a few more employees.

• Natalie M.

  star star star star_border star_border 28 May 2026

  This Chuck E Cheese is pretty much like the rest of them. The facility is pretty new and the games seems to be updated pretty often. Just like any other one, it gets really crowded on the weekends and is pretty empty on the week days. I definitely recommend getting coupons on their website before you go. The pizza is awesome here and it has a minimal wait to get it fresh. Only bad thing is the bathrooms are always gross here.

• Brian B.

  star star_border star_border star_border star_border 25 May 2026

  ABSOLUTELY HORRIBLY MANAGED!!!! Avoid!!!!
  We spent about $120 on this particular visit. We purchased food and gaming cards for five kids. One of the cards was left on a ride and stolen within two minutes of leaving the ride.  I inquired about replacing the card and was told they couldn't do anything without some additional piece of paper that was never given to me by the 16 year old taking my order.  I asked why that wasn't explained or why they didn't put the kids names on the cards.. no answer.. just a dumb blank stare. I asked for a manager, the "manager" who was about 17 said it was her. I asked for a regional manager and was told they didn't have one... I said it's impossible you have no one above you that you can contact to resolve an issue.  She gave me an 800 number that was closed for the day.  She got an attitude and refused to do anymore. 30 minutes later Joliet Police came and said our party had to leave the premises.  To make a long story short, we left.. as the teenager laughed as we were escorted out.  We have been customers of CEC for 40 plus years.. but today was the last visit.